Utilities must credit customers promptly for community solar
Originally published in the Albany Times-Union on June 26, 2023
Customers in some regions are receiving higher or less predictable bills, which can hurt the reputation of the community solar industry.
New York’s solar programs provide direct bill savings to New Yorkers. However, private utilities, responsible for delivering and billing for electricity, are withholding customer savings for a year or more, hurting families and slowing progress toward our clean-energy goals.
The electric utilities are ignoring the solar energy generated by community solar projects, and they’re failing to deliver timely or accurate billing and crediting to subscribers. Customers are left in the lurch, denied the savings they earned without a timeline for being repaid.